FAQS2024-05-28T20:55:03+00:00

Frequently Asked Questions

What is the turn around time for the tests ordered?2024-05-28T21:25:30+00:00

Results are sent to providers via the portal, and can take around 7-10 business days for processing. Providers then need time to review results to ensure they can tailor a plan best suited for their patients.

How many ml’s of blood should be drawn for the test?2022-08-20T01:51:12+00:00

Tubes need to be filled in completely. Rejection of specimen is possible if there is no sufficient amount of blood to process.

Do we need to centrifuge before shipping out the sample?2022-08-20T03:46:17+00:00

No, it is not required to centrifuge the sample before shipping.

What is the shipping cost for the test?2022-08-20T03:46:43+00:00

The shipping cost is included for our clients (Physicians/Patients).

When can I draw my blood?2022-08-20T03:47:20+00:00

Blood draws can be performed Monday through Thursday to ensure proper turnaround time.

What is the mode of payment?2022-08-20T03:47:55+00:00

We accept Credit Cards (Visa, Amex, Discover and MasterCard) and Personal Check. Infectolab Americas do accept HSA/Health Benefits Card.

How much does a kit cost?2022-08-20T03:48:24+00:00

Ordering blood draw kits with us is simple and straightforward. HCPs can order their kits for free through our web-page to hand them out to their patients. Infectolab blood drawing kits come with an order form, payment information form and a blood draw requirement sheet. A filled in order form and payment form should be shipped out to us along with the patient sample.

If you are a patient who is ordering a kit with us, a customer care representative will be in touch and you will be charged a non-refundable deposit of $20 that will be applied to the testing cost on submission of your sample.

There are 4 tubes, I am not sure which tube I need to fill for my test?2022-08-20T03:49:25+00:00

Our kits come with the following tubes

Two ACD (yellow top tubes) – Kindly fill both the tubes completely for any EliSpot or Spot testing you order.

One Serum (tiger top tube) – Kindly fill the serum tube completely for any Serology/Antibody test you order (ELISA and Western Blot)

One EDTA (purple top tube) – Kindly fill the EDTA tube completely when you order a CD57 NK cell Subset or T-cell subset testing.

Do I need to stop any medication before testing?2022-08-20T03:49:45+00:00

No, it is not required to stop any medication before testing.

How can I get my Physician Account set up?2022-08-20T03:50:04+00:00

Setting up an account with us is simple, just fill in the account set up form in our web-page and submit it to us.

Alternatively, we also set up account for new doctors by default once we receive your first sample inhouse.

Do we have to fast before blood draw?2022-08-20T03:50:24+00:00

No fasting is required for any of our testing.

Can you list the various tests offered by Infectolab Americas?2022-08-20T03:51:03+00:00

Infectolab Americas offers testing for Lyme disease, Babesia, Bartonella, Rickettsia (Rocky Mountain Spotted Fever), Ehrlichia, Borrelia miyamotoi, Chlamydias (pneumoniae and trachomatis), Epstein-Barr Virus (EBV), CytomegaloVirus (CMV).

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